Who We Are
Opulence Aesthetics is operated by Sally Mudhoo, an independent aesthetic practitioner based in Bexley, London.
- Email: sally@opulenceaestheticsuk.com
- Phone: +44 7779 262128
- Website: opulenceaestheticsuk.com
Sally Mudhoo is the data controller responsible for your personal information.
What Data We Collect
When you submit an enquiry through our website, we collect the following information:
- Your name
- Your email address
- Your phone number
- Your treatment of interest
- Any additional message you provide
We do not collect sensitive medical data through our website. Any medical or health information discussed during consultations is handled separately and in accordance with applicable regulations.
How We Use Your Data
We use the information you provide to:
- Respond to your enquiry
- Arrange and confirm appointments
- Send appointment reminders or follow-up communications
- Comply with legal obligations
We will only contact you for purposes directly related to your enquiry. We do not use your information for unsolicited marketing unless you have given explicit consent.
Legal Basis for Processing
We process your personal data under the following lawful bases:
- Legitimate interests — to respond to your enquiry and manage bookings
- Contractual necessity — to fulfil the service you have requested
- Legal obligation — where required by law
- Consent — for advertising cookies (Meta Pixel), which are only placed once you have given your explicit consent via our cookie banner
Third-Party Services
Our website uses the following third-party services that may process your data:
- Meta Pixel (Facebook/Instagram) — with your consent, we use the Meta Pixel to support advertising and retargeting. Meta Platforms Ireland Ltd acts as a joint data controller for this data. See Meta's Privacy Policy
- Formspree — processes enquiry form submissions on our behalf. Their privacy policy is available at formspree.io
- Google Fonts — fonts are loaded from Google's servers. Please see Google's privacy policy for details
- GitHub Pages — our website is hosted on GitHub Pages
We do not sell, rent, or share your personal data with any other third parties for their own marketing purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically held for up to 2 years.
Your Rights
Under UK GDPR, you have the following rights:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data
- Right to restrict processing — to request we limit how we use your data
- Right to data portability — to receive your data in a portable format
- Right to object — to object to processing based on legitimate interests
To exercise any of these rights, please contact us at sally@opulenceaestheticsuk.com. We will respond within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our website. Some of these are strictly necessary for the site to function; others are used only with your explicit consent.
Strictly necessary cookies — these enable core functionality such as remembering your cookie preference. They do not require your consent.
Analytics & advertising cookies (consent required) — with your consent, we use the Meta Pixel (provided by Meta Platforms Ireland Ltd) on our website. This places a cookie in your browser that allows Meta to:
- Record which pages of our website you have visited
- Show you relevant advertisements from Opulence Aesthetics on Facebook and Instagram
- Build audiences of people who have visited our website
- Measure the effectiveness of our advertising
Because Opulence Aesthetics provides health and aesthetics treatments — including prescription-only procedures — we treat data collected via the Meta Pixel as potentially health-adjacent. We have therefore selected the healthcare/wellness category within Meta's settings, which applies additional restrictions on how that data can be used for targeting purposes.
You will be asked for your consent to these cookies when you first visit our website. You can withdraw your consent at any time by clearing your browser cookies and refreshing the page, which will cause the consent prompt to reappear.
Third-party cookies set by Google Fonts (for serving our website fonts) may also be present. These are subject to Google's own privacy policy.
For more information about Meta's data practices, please visit Meta's Privacy Policy.
Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.